1. Shipping Eligibility
Shipping is applicable only when:
- A campaign offers physical rewards or merchandise.
- A donor has requested a hard copy of a document (e.g., donation certificate).
-Any products of various trusts or underprivileged people is sold or offered through the Vellnez Foundation.
2. Delivery Timeline
- Orders are typically processed within 5–7 business days of confirmation.
- Shipping time may vary based on the delivery location and courier partner, but most deliveries occur within 7–14 business days across India..
- In case of delays, we will notify you via email.
3. Shipping Charges
- Standard shipping is free for most donor rewards and documents.
- In some cases, especially for merchandise or bulk requests, shipping charges may apply. These will be clearly communicated at checkout or via email.
4. Delivery Partners
We work with reliable logistics partners such as India Post, DTDC, and other courier services to ensure safe and timely deliveries.
5. Address Accuracy
It is the responsibility of the donor or recipient to provide a complete and accurate shipping address. Vellserve is not liable for lost shipments due to incorrect or incomplete address details.
6. International Shipping
Currently, we do not offer international shipping. Deliveries are limited to addresses within India.
7. Lost or Damaged Shipments
If your shipment is lost or arrives damaged:
- Contact us at support@vellnez.org within 7 days of delivery.
- Please include your order ID and, if applicable, photos of the damaged item.
8. Contact Us
For any shipping-related queries, please reach out to our support team at:
📧 support@vellnez.org