Refund & Cancellation Policy
1. Donation Refunds:
Donations made to campaigns on VellServe.org are generally non-refundable, as they support critical and time-sensitive causes. Exceptions may apply in the following cases:
- Duplicate transaction
- Fraud or misrepresentation
- Cancellation of campaign before disbursement
All refund requests must be raised within 7 days of the transaction with appropriate details and justification.
2. Cancellation by Donor:
VellServe does not support donation cancellations once processed. Donors should carefully review the details before confirming any transaction.
3. Cancellation by Campaigner:
If a fundraiser is withdrawn by the campaigner before fund disbursal, collected funds may be refunded or reallocated to another cause, subject to donor approval and internal review.
Copyright & Trademark Notice
All content on VellServe.org, including logos, design, written materials, and trademarks, is the property of Vellnez Foundation Trust.
- Unauthorized use or duplication is strictly prohibited.
- Any external use requires formal permission.
- Legal recourse will be pursued against impersonation or IP theft.
Fund Transfer Policy (for Beneficiaries)
1. Verification:
- Valid ID proof
- Medical documentation
- Active bank account
- Signed declaration
2. Disbursement:
- Funds may be released in parts
- Based on verified treatment stages
- Receipts and invoices required
3. Usage Tracking:
- Submission of utilization proofs
- Cross-check with hospitals (if required)
4. Misuse Clause:
- False claims will result in cancellation
- Legal action may be initiated
- Public notice may be issued in fraud cases
5. Excess Funds:
- If unused due to recovery or death
- Remaining funds will be reallocated to similar causes
- Notification to donors wherever possible