1. Introduction
VellServe is committed to safeguarding your personal data. This Privacy Policy outlines the types of data we collect, how we use it, and how we protect your privacy. By using our platform, you agree to this policy and consent to the use of your information as described herein.
2. Information We Collect
We collect both personal and non-personal information:
- Personal Information: Includes name, email address, phone number, mailing address, donation amount, UPI/transaction ID, and PAN (if applicable for 80G).
- Non-Personal Information: Includes browser type, IP address, pages visited, and time spent, collected via cookies and analytics tools.
3. How We Use Your Information
We use your data to:
- Process and acknowledge your donation.
- Issue receipts and tax exemption certificates.
- Send campaign updates and impact stories.
- Respond to inquiries and provide support.
- Ensure platform security and prevent fraud.
- Improve user experience and personalize content.
4. Sharing of Information
We do not sell or rent your data. Information may be shared with:
- Payment gateways to process transactions.
- Government authorities for legal or tax-related compliance.
- Third-party service providers (e.g., email or SMS services) bound by confidentiality.
- Partner NGOs or hospitals (only with explicit donor or beneficiary consent).
5. Data Security
We employ multiple layers of security to protect your data:
- SSL encryption for data transmission.
- Secure servers and firewalls.
- Role-based access to sensitive data.
- Regular backups and audits.
6. Use of Cookies and Tracking Tools
Cookies are used to:
- Analyze site traffic.
- Store user preferences.
- Provide a customized browsing experience.
You may disable cookies through your browser settings.
7. Data Retention Policy
Personal data is retained only as long as necessary for fulfilling the donation process, issuing tax documents, and complying with legal obligations. Users may request deletion of their data, subject to legal limitations.
8. Opt-Out and Rights of Users
You have the right to:
- Access your data stored with us.
- Rectify incorrect or outdated data.
- Withdraw consent or opt-out of communications.
To exercise your rights, contact support@vellserve.org.
9. Third-Party Links
Our platform may contain links to other websites. We are not responsible for the privacy policies or practices of such third-party websites
10. Children's Privacy
We do not knowingly collect personal information from individuals under 18 without parental consent. If we learn that a child has provided us with information without such consent, we will delete it promptly.
11. Changes to This Privacy Policy
This policy may be updated from time to time to reflect legal, technical, or business developments. The updated version will be posted on this page with a revised date. Continued use of the platform indicates your acceptance of the revised policy.
12. Contact Us
If you have questions about this policy or your data, please contact:
Email: support@vellserve.org
Address: Vellnez Foundation Trust, YMCA Cross Road, Kozhikode, Kerala, India